Privacy Policy
Last Updated: January 2024
This Privacy Policy explains how 5G Internet Australia collects, uses, discloses, and protects your personal information when you visit our website or contact us. We are committed to protecting your privacy in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Contact Details: Name, email address, phone number, and mailing address when you contact us via our contact form, email, or phone
- Inquiry Information: Details of your inquiry or request, including the subject and content of your message
- Communication Records: Records of our communications with you, including emails, phone calls, and other correspondence
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
- IP Address: Your Internet Protocol address, which may indicate your general geographic location
- Browser Information: Browser type, version, and operating system
- Device Information: Device type and identifier (where applicable)
- Usage Data: Pages visited, time spent on pages, and referring websites
- Cookies and Similar Technologies: Information collected through cookies and web beacons as described in our Cookie Policy
1.3 Information We Do Not Collect
We do not collect:
- Sensitive personal information such as health information, biometric data, or criminal records unless you voluntarily provide it
- Credit card or financial information (we do not process payments on this website)
- Passwords or authentication credentials for third-party services
2. How We Use Your Information
We may use your personal information for the following purposes:
- Responding to Inquiries: To respond to your questions, provide requested information, and address your concerns
- Improving Our Services: To improve our website content, information accuracy, and user experience
- Communications: To send you responses to your inquiries and, if you have consented, relevant informational updates
- Technical Analysis: To analyse website usage patterns, identify technical issues, and optimise website performance
- Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights
- Safety and Security: To detect, prevent, and address technical issues, fraud, and security threats
2.1 Legal Basis for Processing
Our processing of personal information is based on the following legal grounds:
- Consent: Where you have provided consent for specific uses of your information
- Contractual Necessity: Where necessary to provide services you have requested
- Legal Obligation: Where required to comply with applicable laws and regulations
- Legitimate Interests: Where necessary for our legitimate business interests, provided this does not override your rights and interests
3. Disclosure of Information
We may disclose your personal information in the following circumstances:
- Service Providers: To third-party service providers who assist us in operating our website (e.g., hosting providers, analytics services)
- Legal Requirements: Where required or permitted by law, including to respond to legal processes, court orders, or government requests
- Business Transfers: In connection with a merger, sale of assets, or transfer of business ownership
- Protection of Rights: To protect our rights, property, or safety, or that of our users or the public
- With Consent: Where you have consented to the disclosure
3.1 International Transfers
Some of our service providers may be located outside Australia. Where we transfer your information internationally, we take appropriate steps to ensure your information is protected in accordance with Australian privacy laws, including using standard contractual clauses or other approved transfer mechanisms.
3.2 No Sale of Personal Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not engage in behavioural advertising or allow third parties to track users across websites for targeted advertising.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, use, disclosure, alteration, or destruction. These measures include:
- Encryption: Using encryption technologies to protect data in transmission
- Access Controls: Restricting access to personal information to authorised personnel only
- Secure Storage: Storing information in secure environments with appropriate safeguards
- Regular Reviews: Regularly reviewing and updating our security practices
- Staff Training: Training staff on privacy and security best practices
4.1 Limitations
Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You acknowledge that you provide information at your own risk.
5. Data Retention
We retain your personal information only for as long as necessary for the purposes for which it was collected, unless required or permitted by law to retain it longer. Retention periods are determined based on:
- The purpose for which the information was collected
- Legal and regulatory requirements
- Business needs and legitimate interests
- Our record-keeping obligations
5.1 Disposal
When personal information is no longer required, we will take reasonable steps to securely destroy or permanently de-identify it in accordance with applicable laws and best practices.
6. Your Privacy Rights
Under Australian privacy law, you have certain rights regarding your personal information:
- Access: You may request access to the personal information we hold about you
- Correction: You may request correction of inaccurate or incomplete personal information
- Complaint: You may lodge a complaint about how we handle your personal information
- Consent Withdrawal: You may withdraw your consent where we rely on consent to process your information
- Deletion: You may request deletion of your personal information in certain circumstances
6.1 Making a Request
To exercise these rights, please contact us using the details provided in our Contact page. We may require proof of identity before processing certain requests. We will respond to your request within a reasonable timeframe, generally within 30 days.
6.2 External Complaints
If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your use of our website. For detailed information about the cookies we use and your choices regarding cookies, please refer to our Cookie Policy.
7.1 Cookie Types
We may use the following types of cookies:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and preferences
7.2 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
8. Children's Privacy
Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take appropriate action.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
The inclusion of any link does not imply endorsement by us of the linked website or its operators.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or for other operational reasons. We will notify you of material changes by:
- Posting the updated policy on our website with a revised "Last Updated" date
- Providing prominent notice on our website for a reasonable period
- Sending you an email notification if we have your contact information and the change is significant
Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:
- Email: privacy@5ginternetaustralia.com.au
- Phone: +61 2 9000 0000
- Mail: 5G Internet Australia, Level 10, 123 George Street, Sydney NSW 2000, Australia
We will respond to your privacy inquiry within a reasonable timeframe, generally within 30 days of receiving your request.